I purchased Mailspring Pro Annual ($85 USD) on July 26, 2026.
The app did not work well for me, so I emailed support within 24 hours of purchase to request a refund, inside the published 14 day refund window. I have had no reply, and I have now followed up by email as well.
Can someone from the team please confirm the refund of $85 USD to the original payment method? My request was made in time. I can share the account email by private message.
Thank you.
Just so you know, this is a community forum, so most of us here are users rather than staff, and posting your purchase details publicly won’t reach billing directly. Support replies can lag a few business days, so give it a little time. If you paid via a service like Paddle or Stripe, you can also contact them directly to request the refund since they handle Mailspring’s payments. Keep your email timestamps as proof.
Good to know, thanks for the heads up. I didn’t realize this was a user forum rather than staff, so posting my purchase details here won’t get to billing anyway. I’ll give support a few business days before assuming the worst, sounds like the lag is normal. And that’s a great tip about going straight to Paddle or Stripe since they handle the payments, I’ll check my receipt to see which processed it and reach out with my timestamps as proof. Appreciate you steering me right on this.