Cannot send mail ­— Connection error: unable to connect to the server (new to 1.8.0)

Sync Issues
, , ,
#8

There are a few sync-related bugs in Mailsync that need diagnosing. It’s a high priority, but it may still be several weeks, as this is an independent project.

#9

OK, thank you.
I will remain on standby.

#10

@TandemMarketingDigit @amedury By the way, voting on this issue (at the top) will help keep this visible. There are a lot of bug reports, obviously, and it’s hard to remember them all, so we tend towards those which affect many users. (Yes, we already marked this as a priority, but it’s not alone. :wink: )

#11

ok.
I also voted.

thanks for everything!!

1 Like
#12

Stopping by to upvote. Experiencing the same problem. Here is what I’m using:

PopOS 20.10
Mailspring 1.80
no VPN or proxy, private home internet

Two accounts:
Gmail - send & receive work perfectly
private mailbox on Dotster - receive works, send no longer works

…on the Dotster account, I configured Mailspring last week to use this account, and it worked for a few days. Starting yesterday 2/14/21, Mailspring will no longer send email, with the ‘unable to connect’ error.

I’ve tried every setting for the outgoing mail, with no luck. Recommendations welcome, as Mailspring is a neat, simple mail client. I’d rather not go back to Thunderbird.

Let me know if any further detail is needed.

2 Likes
#13

@SuperMirage Do you have any logs you could share?

  1. Go to “Developer” > “Toggle Developer Tools”
  2. Chose the “Console” tab
  3. Press “Clear Console” (Ctrl + L)
  4. Reproduce the Issue
  5. Do a right click inside the console and click “Save as”
  6. Clear any personal information from the debug file that you now have created
  7. Attach the file here.
#14

Happy to help, though looks to be little to see in the log. Let me know if I can provide any further detail.

I can’t see how to attach a non-image file. This is the text.

mailsync-process.ts:312 Sending to mailsync cefc6c12 {type: “queue-task”, task: SyncbackDraftTask}
mailsync-process.ts:312 Sending to mailsync cefc6c12 {type: “queue-task”, task: SyncbackDraftTask}
mailsync-process.ts:312 Sending to mailsync cefc6c12 {type: “queue-task”, task: SyncbackDraftTask}
mailsync-process.ts:312 Sending to mailsync cefc6c12 {type: “queue-task”, task: SendDraftTask}

#15

Anything in the Mailsync logs? Developer > Open Mailsync Logs. Then look through the .log file in that directory for the time of the problem.

#16

Hello.

In the folder. logs is empty and in console mode with Ctrl+L I don’t get any error.

Can I help you with anything else?

Thank you

#17

I’m getting SMTP connection refused… Seems like time to look at the mail settings again, though sending mail on this service works on mail clients on other devices.

5392 [2021-02-16 06:44:24.878] [foreground] [info] - Sending draft 3A858CE0-491B-43A4-A48F-5721488728C1@getmailspring.com
5392 [2021-02-16 06:44:24.879] [foreground] [info] – Identified sent folder: INBOX.Sent
5392 [2021-02-16 06:44:24.899] [foreground] [info] – Sending a single message body to all recipients:
5392 [2021-02-16 06:44:54.951] [foreground] [info] -X An SMTP error occurred: ErrorConnection LibEtPan code: MAILSMTP_ERROR_CONNECTION_REFUSED
5392 [2021-02-16 06:44:55.009] [foreground] [error] [local-6a85758a-7799] – Failed ({“debuginfo”:“ErrorConnection”,“key”:“send-failed”,“retryable”:false,“what”:“std::exception”}). Changing status to complete

EDIT: Confirmed outbound mail settings are correct, and working on another device. Just not working from mailspring.

1 Like
#18

I don’t understand this last answer.
Do I have to do any more tests?

Thank you

#19

@TandemMarketingDigit – my reply is to @CodeMouse92 's ask for log data, as it sounds like you and I are both experiencing the same error.

I’ll watch for any further ask from @CodeMouse92 on next steps.

#20

Thanks for the logs, @SuperMirage!

It looks like this is the key clue:

5392 [2021-02-16 06:44:54.951] [foreground] [info] -X An SMTP error occurred: ErrorConnection LibEtPan code: MAILSMTP_ERROR_CONNECTION_REFUSED
5392 [2021-02-16 06:44:55.009] [foreground] [error] [local-6a85758a-7799] – Failed > ({“debuginfo”:“ErrorConnection”,“key”:“send-failed”,“retryable”:false,“what”:“std::exception”}). Changing status to complete

Ben will probably have to be the one to solve this. This task is on the short-range roadmap, although it’s impossible to give a timeline.

#21

How can I request registration data to be sent here?
It may be able to give some more information to solve this problem.

Thank you

#22

Thanks @CodeMouse92 , great to know this detail can help.

Please feel free to post here if I can assist any further with a test or logging. I’ll watch for updates.

#23

I cant send any email with file included.
Any emails without file - are sending without any problem.
Mailspring tells me that it cant connect to specified address and port/
I use internet email server and local server too.

Mailspring version 1.7.8-13635bcf

3908 [2020-06-29 14:35:19.667] [foreground] [info] - Sending draft F9A416A7-01DE-4A51-8AC1-7E5E770DB385@getmailspring.com
3908 [2020-06-29 14:35:19.667] [foreground] [info] – Identified sent folder: &BB4EQgQ,BEAEMAQyBDsENQQ9BD0ESwQ1-
3908 [2020-06-29 14:35:19.680] [foreground] [info] – Sending a single message body to all recipients:
3908 [2020-06-29 14:35:19.735] [foreground] [info] -X An SMTP error occurred: ErrorConnection LibEtPan code: MAILSMTP_NO_ERROR
3908 [2020-06-29 14:35:20.185] [foreground] [error] [local-3e00198b-43a9] – Failed ({“debuginfo”:“ErrorConnection”,“key”:“send-failed”,“retryable”:false,“what”:“Unknown exception”}). Changing status to complete

(Originally posted by skobanev on GitHub.)

#24

FYI - An update on my earlier feedback.

For separate reasons, I ended up with a new machine, and configured MailSpring on it. From this new machine, I am able to send email from the previously ‘affected’ mailbox with no issue or error. I don’t know why it is different, settings are the same, but MailSpring is working perfectly on this new computer. Just want you to be aware.

OS: PopOS 20.10
Old, “affected” computer: HP Envy Spectre XT 13
New computer, works perfectly: Thinkpad X390

I can’t imagine hardware makes any difference in sending mail, but I’m pleased that MailSpring works fully on the new computer.

#25

Hmm, I wonder if there was a problem with the network card.

Since some other people have confirmed, I’ll leave this open for now.

#26

+1 on this.

I’m running Mailspring 1.9.1 on Linux Debian. The last send that worked was on the 11th, yesterday did not work with the:

3908 [2020-06-29 14:35:19.735] [foreground] [info] -X An SMTP error occurred: ErrorConnection LibEtPan code: MAILSMTP_NO_ERROR
3908 [2020-06-29 14:35:20.185] [foreground] [error] [local-3e00198b-43a9] – Failed

error already mentioned above.
I hope this is not an issue with the network card, because why would it be really? I cannot test on different machines, but since the sending just broke within a week without doing any updates or stuff, I am curious on what the outcome is… if there will be one…

#27

Same issue here. Reauthenticating the account resolved it