Constant 'Syncing Your Mailbox'

Help
1

I’m new to Mailspring. At the bottom of the sidebar, ‘Syncing Your Mailbox’ is constant even though when I click on that, all green dots show.
This is on Mac and all accounts are either Google or Zoho.
What to do?

–
Donny
Sent on Saturday, Jul 26 at 10:40 AM

Donny Hornstein | Dallas, TX

Great works are performed not by strength but by perseverance.
~Samuel Johnson

2

The “Syncing Your Mailbox” message in the sidebar just means the sync engine is actively working through your messages — for new accounts or accounts with large mailboxes, this can take a while (hours for large Gmail accounts). The green status indicators you see when clicking the accounts confirm sync is actually proceeding without errors.

A few things that may help:

  • Let it run — the initial sync usually completes on its own. Once Mailspring has finished the initial pass, the message will go away and only reappear briefly when new mail arrives.
  • Make sure your Mac isn’t going to sleep during the initial sync, as that interrupts the sync engine.
  • If it seems stuck for more than a day with no progress, try right-clicking each account in the sidebar and choosing “Sync Now”, or go to Preferences > Accounts and click “Reconnect” on each account to restart the sync engine.