[Critical][Bug] Emails from iCloud dissapearing

Bug Reports
#1

Description

Emails from iCloud email accounts are disappearing after a few minutes. The only way to get them back for few minutes is to Rebuild Cache under Accounts. Once cache has been rebuilt the emails will disappear again after just a few minutes. It seems like it only does that for emails older than 7 days. All emails are available on other clients like Outlook, Mail and mobile clients.

To Reproduce…

Steps to reproduce the behavior:

  1. Setup icloud email address
  2. Wait a few minutes and email will disappear

Expected Behavior

Email shouldn’t disappear from inbox.

Screenshots

Setup

  • OS and Version: Windows 10 latest version
    • Installation Method: installer
    • Mailspring Version: 1.10.8

Additional Context

I wrote Critical in the title since this after few Google searches this has been known for years and it’s unacceptable behaviour for an email client. I was about to buy the premium version but I think I’ll have to find another mail client if this isn’t resolved soon.

#2

Sorry to hear you are having this issue. I tested this right now, on Mac OS X 13.4 (22F66) running Mailspring Version 1.10.8 (1.10.8), and am not seeing this issue.

This is a redacted screenshot of my Mailspring instance.

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image1328×1606 133 KB

I sent an email from my personal domain to myself on iCloud. It has been sitting in my iCloud for eight minutes. This also doesn’t happen for me on Linux.

#3

Happening on Windows 10. Since I wrote this topic the behaviour seems to have changed, again.

Emails older than 7 days disappears.

#4

Thanks for the update! Emails older then 7 days disappearing sounds like there may be a rule being run that may be causing this issue. Do you have any mail rules running?

I will keep an eye on my test message, which was sent on Friday evening, and revert in a couple of days.

Thanks!

#5

I don’t have any emails rules or special configuration. My install is almost the default one but added my accounts, changed the theme and added a signature.

#6

This issue is so weird it’s unbelivable.

Now the Star emails aren’t staying and dissapear like the others.

Now the date doesn’t matter, the inbox can only keep the last 5 emails.

Need to rebuild cache everytime I need to view my mails.

Tested for more than a week now.

Please fix that 5 emails limit.