Hi there.
Mailspring is not staying connected to my outlook account at all. A similar thread says the issue is resolved but not for me alas.
It says on the accounts tab.
‘Mailspring encountered errs syncing this account. Crash reports have been sent to the Mailspring team and we will work to fix these errors in the next release.’
Reconnecting used to resolve the issue for a while but the account does not connect/ sync at all now. Removing and readding the account also does not work - it drops connection immediately.
| Edition | Windows 11 Home |
|---|---|
| Version | 24H2 |
| Installed on | 15/01/2025 |
| OS build | 26100.4202 |
| Experience | Windows Feature Experience Pack 1000.26100.107.0 |
Mailspring version 1.51.1-cb02bf10
many thanks.
I have posted the error details from the accounts tab below:
Mailspring Version: 1.15.1-cb02bf10
Platform: win32
Account State: sync_error
Account Provider: outlook
IMAP Server: imap-mail.outlook.com
SMTP Server: smtp-mail.outlook.com
23304 [2025-06-07 08:56:42.226] [background] [info] – UID (5 to 18)
23304 [2025-06-07 08:56:42.239] [background] [info] - Updating message 7EdBZxaVDYSTuqjDH5DYsbExPf2ZxXxUcfs99eHYA
23304 [2025-06-07 08:56:42.239] [background] [info] – UID (7 to 17)
23304 [2025-06-07 08:56:42.252] [background] [info] - Updating message CY51oH2wrxxgwRciwt1MXRq3ZmM8x9KsaNUMb4Xs8
23304 [2025-06-07 08:56:42.252] [background] [info] – UID (2 to 16)
23304 [2025-06-07 08:56:42.261] [background] [info] - Updating message 2HNfzjUUP1mDpcSLVq3bmqogijLkHR6SGysiF8m8Z
23304 [2025-06-07 08:56:42.261] [background] [info] – UID (4 to 12)
23304 [2025-06-07 08:56:42.271] [background] [info] - Updating message 3C5FkDNi8dgpvTgswfoH5MFoUDgQg456pa5zDee6V
23304 [2025-06-07 08:56:42.271] [background] [info] – UID (6 to 10)
23304 [2025-06-07 08:56:42.280] [background] [info] - Updating message JNJzLWt8RhHnPtyUr8SDqFacnT9kfjuFhH3ixcM9W
23304 [2025-06-07 08:56:42.280] [background] [info] – UID (3 to 9)
23304 [2025-06-07 08:56:42.291] [background] [info] - Updating message CY51oH2wrxxgwRciwt1MXRq3ZmM8x9KsaNUMb4Xs8
23304 [2025-06-07 08:56:42.291] [background] [info] – UID (16 to 8)
23304 [2025-06-07 08:56:42.293] [background] [info] Cleaning local cache and updating stats
23304 [2025-06-07 08:56:42.492] [background] [info] – 0 message bodies deleted from local cache.
23304 [2025-06-07 08:56:42.904] [background] [info] syncFolderUIDRange for &2DzfOw- projects/&2D3f6g- mynormal, UIDs: 1 - 253, Heavy: true
23304 [2025-06-07 08:56:44.243] [background] [info] - &2DzfOw- projects/&2D3f6g- mynormal: remote=87, local=85, remoteUID=LrDx8yPfQA18YETxUmdBUiJVooANLhfkhs7rkV8eY
23304 [2025-06-07 08:56:44.281] [background] [info] - Updating message f9xVifnyW9nDgYU78u418U9Rrn93m9sdpncJzMpJB
23304 [2025-06-07 08:56:44.281] [background] [info] – UID (28 to 22)
23304 [2025-06-07 08:56:44.295] [background] [info] - Updating message Ts9sNj5iPYgc7A4oHhHfCTB4p32oui96sC9vMgqRw
23304 [2025-06-07 08:56:44.295] [background] [info] – UID (46 to 9)
23304 [2025-06-07 08:56:44.305] [background] [info] syncFolderUIDRange for &2DzfOw- projects/&2D3f6g- mynormal, UIDs: 1 - 0, Heavy: false
23304 [2025-06-07 08:56:44.386] [background] [info] - &2DzfOw- projects/&2D3f6g- mynormal: remote=87, local=85, remoteUID=LrDx8yPfQA18YETxUmdBUiJVooANLhfkhs7rkV8eY
23304 [2025-06-07 08:56:44.387] [background] [info] - Fetching full headers for 2 (of 2 needed)
23304 [2025-06-07 08:56:44.495] [background] [info] - Updating message Ts9sNj5iPYgc7A4oHhHfCTB4p32oui96sC9vMgqRw
23304 [2025-06-07 08:56:44.495] [background] [info] – UID (9 to 46)
23304 [2025-06-07 08:56:44.512] [background] [info] - Updating message f9xVifnyW9nDgYU78u418U9Rrn93m9sdpncJzMpJB
23304 [2025-06-07 08:56:44.512] [background] [info] – UID (22 to 28)
23304 [2025-06-07 08:56:46.751] [background] [warning] [SLOW] Transaction=retrievedMessageBody > 80ms (86ms, 0 waiting to aquire)