Payment failure

payment fails for the last 2 weeks can’t use pro version, kindly resolve
error screenshot attached


To Reproduce…

Steps to reproduce the behavior:

Expected Behavior



  • OS and Version:
    • Installation Method:
  • Mailspring Version:

Additional Context

I’m not anyone official (just a Pro user), but I noticed in your error message the problem is related to the Stripe payment service (back-end purchases processor for Mailspring). It is pointing to here:

This page advises that Stripe cannot process your payment because your particular credit card or payment method is requiring additional authentication (such as a bank login) before it can move forward. There are likely only 2 fixes:

  1. Wait until someone from Mailspring Staff adds some additional error-handling to the payment system/flow to let you “authenticate” further during the payment process.

  2. You might be able to work-around this by trying a different payment method or adjusting your security settings with your bank (but that might not be desirable for other reasons, obviously).

1 Like

Marked a mailer to stripe too