Still getting charged for pro subscription, one year after cancelling it

Service Issues
#1

Hello,
I’ve closed my subscription to pro service last august. I don’t know what to do to get the charges to stop on my credit card. I’m still getting monthly charges, even though I’m on mailspring basic.

Please, what must I do to downgrade my account ? :sob:…
Regards,

Anthony

#2

Hey @AntoineBalain - it looks (to me) the best way to attempt to deal with this would be the following:

  1. Download Mailspring.
  2. Login with your Mailspring ID.
  3. Click the Subscription Box
    image
    image1220×216 46.3 KB
  4. Click on Account Details in the Subscription Screen
    image
    image1168×470 58.9 KB
  5. In the Mailspring Dashboard click the “Delete All Data…” button
    image
    image1408×1448 174 KB

    Then click the Delete Mailspring ID Button
    image
    image1270×664 75 KB

I understand that you may have already cancelled your Mailspring Pro. This is just what I found looking at your issue.