Cannot access id.getmailspring.com
Trying to setup a new client and / or trying to access Account Details within client fails. Getting “Coud Not Reach” and SPDY Protocol error.
Steps to reproduce the behavior:
Try to setup a new client and login (pro account) or within the client go to Subscription and click on Account Details.
I have noticed today that it will try and occasionally get past the first step, then trying to log in it will time out. On Linux I backed up and copied over the data to the new system to at least get it up and going. It obviously will not connect to the Mailspring account and is annoying, but everything else works.
I’m also experiencing this and am unable to log in and update my subscription.
I can’t install Mailsrping because I can’t pass the “try to access https://id.getmailspring.com”
Setup
Ubuntu 24.04
Snap
Version : 1.15.1
Having same issues. Mailspring works on my laptop, but new install on desktop is stuck at “Still trying to reach https://id.getmailspring.com…”
Same, cannot even get started. Wanted to try it out.
Any updates on this? This has been down going for a week. Making it impossible for a regular user to install Mailspring. Especially if they do not have an install elsewhere that they can use the backup and restore method.
This needs to get fixed or just remove this requirement from setup and ask later, which honestly it should be anyways.
Seems to be working again.
Do they even have a fucking customer service person for their software where it’s totally abandoned? You can’t even unsubscribe since you can’t access the page in question.
Calm down Victorius, there’s only one developer supporting the project. It’s a free product, but you can get Mailspring Pro for better support.
This is happening again, which again means you cannot setup Mailspring on new system.
Here is the problem, while I agree that he is being a bit harsh, Mailspring is not only a “free” product. Some of us actually pay for the additional features at a pretty decent monthly rate. If you want to be a paid product, the support should be there.
Same here, still not possible to setup on my new PC and I urgently need this for work (I am paying for pro btw…)
I kept on having issues sending mails in recent days, is this related?
Also having this issue trying to setup on a new instance of Ubuntu 24.10. Have paid subscription.
Same, subscribe as I wanted to support the project, but it is becoming difficult to justify when we have problems and hear nothing back. Not even an acknowledgement.
