Font shows as squares when downloading attachment

specialK · September 7, 2021, 7:47pm

Description

To Reproduce…

Steps to reproduce the behavior:

Using Linux Fedora 34, KDE Spin
2.Installed via Snap
3.Updated to Mailspring 1.9.2
4.Open email that has attachment
download the attachment
The ‘Save As’ dialog will show all text with squares. I suspect that the font is somehow wrong or not included in the snap.

Expected Behavior

The ‘Save as’ dialog font should not render as squares but as letters.

Screenshots

Setup

Mailspring 1.9.2

OS and Version: Linux, Fedora 34, KDE Spin
- Installation Method: Installed using Snap
Mailspring Version: Mailspring 1.9.2

Additional Context

polrus · September 9, 2021, 6:07am

I confirm the bug in snap on Opensuse Tumbleweed

CoolBalance · September 10, 2021, 12:45am

Same bug with snap and Ubuntu 21.04

IlGrigioPellegrino · September 10, 2021, 5:24pm

Same issue! Fedora 34 WKS Gnome 40.4.0 Wayland. Snap version 1.9.2

ElliotThiebaut · September 13, 2021, 9:00am

Exact same issue with Manjaro (rolling) using snap depo 1.9.2

mferretti · September 13, 2021, 10:56am

Same here. Ubuntu 20.04.3, xfce 4.16

mrcek · September 16, 2021, 6:31am

Experience same issue.

Mailspring Snap version 1.9.2
Ubuntu 21.04
Gnome 3.38.5
Windowing system X11

dmytro-shchurov · September 21, 2021, 6:23am

Confirm
Mailspring Snap 1.9.2
Arch kernel 5.12.15
Gnome 40.2
Windowing system X11

btarkowski · September 21, 2021, 6:49am

I have the same issue: ubuntu 20.04.2 LTS, 1.9.2-6e14dad1

polrus · September 21, 2021, 8:44am

it s also buggy for other dialogs - for example adding attachment while composing new mail

lostinafro · September 24, 2021, 1:45pm

I experience the same bug every time I try to open a box dialog to attach or save as something.
This bug should be a problem regarding snap (it happens for other snaps), but I did not try with the .deb version.

A workaround (on Ubuntu 20.04) is the following:
rm -rf ~/snap/mailspring/common/.cache/fontconfig/
fc-cache -rv

polrus · October 6, 2021, 1:28pm

is this bugtracking list being followed by devs? Maybee what counts is the issue list on github?

talhajunaidd · October 22, 2021, 5:35pm

I confirm, this fixes the issue on PopOS 21.04

macrophone · November 22, 2021, 1:09pm

thanks, works for me on Debian 11

meelash · November 24, 2021, 2:46pm

On Fedora 34, I have a ~/snap/mailspring/common/.cache/fontconfig/fc3b2af7b38f296247b7fcc731836117-le64.cache-6 but no fc-cache in that folder. Deleting it does not solve the problem.

Do you have to reinstall mailspring afterwards, or just quit and reopen?

qs5779 · December 2, 2021, 1:14pm

On 1.9.2 Archlinux I didn’t have an fc-cache in the fontconfig folder. Tried deleting the fontconfig folder, but it is simply recreated and subsequently see the same issue.

AEljarrat · January 2, 2022, 4:25pm

Thanks, also works for me in Fedora 35

WolfLink · January 28, 2022, 7:24pm

fc-cache is a command (/usr/bin/fc-cache for me on Ubuntu 20.04)

meelash · August 22, 2023, 8:36pm

To be clear, you have to

delete the entire fontconfig file
run fc-cache -rv

The lack of formatting threw me off as well, so it seemed like fc-cache might be a continuation of the previous line.