When updaiting Mailspring to version 1.12/1.13 you may be unable to receive new e-mails after the upgrade, see a “Password Management Error” or the error “Your Mailspring ID is missing required fields”. If this is the case, please follow these steps to resolve it:
Log in again into your Mailspring ID in the preferences.
In the account preferences, reconnect all your e-mail accounts.
If these steps are unsuccessful, completely uninstall Mailspring so that its configuration gets removed. Then freshly install the latest version. This should resolve all migration issues. However, you will lose all settings and configurations that you made within the old Mailspring versions.
at EventEmitter.emit (node:domain:475:12) {
message: "Recovered Error: Could not call remote method 'decryptString'. Check that the method signature is correct. Underlying error: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.Underlying stack: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.\n" +
' at /snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:465:71\n' +
' at IpcMainImpl.<anonymous> (/snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:323:27)\n' +
' at IpcMainImpl.emit (node:events:390:28)\n' +
' at IpcMainImpl.emit (node:domain:475:12)\n' +
' at EventEmitter.<anonymous> (node:electron/js2c/browser_init:161:10935)\n' +
' at EventEmitter.emit (node:events:390:28)\n' +
' at EventEmitter.emit (node:domain:475:12)\n'
} { pluginIds: [] }
Raven: 429 - undefined
It seems that things got fixed after I’ve been running in the host:
secret-tool clear account "Mailspring Keys"
secret-tool clear service Mailspring
Same error here on Mailspring 1.12 Snap Ubuntu 22.04.3
None of the above solutions fix the store password securely after updated to Mailspring 1.12. Mailspring 1.11 worked without any problem
Thanks a lot for the reports! Can you please run Mailspring from a terminal and post the error message that you are getting here?
@ferlanero That is very strange as I tested the upgrade path on Ubuntu/Snap quite a lot as it was the most complicated one. If it is not too much trouble, a full reinstall that removes all your config and accounts should work. After installing Mailspring using snap and running sudo snap connect mailspring:password-manager-service it should definitely work.
If on Linux, which desktop environment are you using?
OS Name: Zorin OS 16.3 $ uname -a outputs this:
Linux $USER 5.15.0-88-generic #98~20.04.1-Ubuntu SMP Mon Oct 9 16:43:45 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux
At the moment, I uninstalled then re-installed by downlaoding the .deb file. Not it is configured and working. Not sure if I restart the machine will the problem re-appear.
Hi, Im also having issues.
Linux Mint, DE is Cinnamon.
I did a full reinstall of mailspring. Removing from snap and removing its folder in ~/snap
Also ran the connect command posted earlier in this thread. It all works as it should when launching for the first time, but after quitting it wont sync anymore
Heres the full log
Gtk-Message: 09:42:42.930: Failed to load module "xapp-gtk3-module"
Gtk-Message: 09:42:42.930: Not loading module "atk-bridge": The functionality is provided by GTK natively. Please try to not load it.
(mailspring:40925): Gtk-WARNING **: 09:42:42.965: Theme parsing error: gtk.css:1:21: Failed to import: Error opening file /home/xzilla/snap/mailspring/526/.config/gtk-3.0/colors.css: No such file or directory
Running database migrations
App load time: 189ms
{"error":null}
libva error: vaGetDriverNames() failed with unknown libva error
[40925:1116/094243.199677:ERROR:browser_main_loop.cc(267)] GLib-GObject: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
Error: Could not call remote method 'decryptString'. Check that the method signature is correct. Underlying error: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.Underlying stack: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.
at /snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:465:71
at IpcMainImpl.<anonymous> (/snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:323:27)
at IpcMainImpl.emit (node:events:390:28)
at IpcMainImpl.emit (node:domain:475:12)
at EventEmitter.<anonymous> (node:electron/js2c/browser_init:161:10935)
at EventEmitter.emit (node:events:390:28)
at EventEmitter.emit (node:domain:475:12)
at /snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:468:25
at IpcMainImpl.<anonymous> (/snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:323:27)
at IpcMainImpl.emit (node:events:390:28)
at IpcMainImpl.emit (node:domain:475:12)
at EventEmitter.<anonymous> (node:electron/js2c/browser_init:161:10935)
at EventEmitter.emit (node:events:390:28)
at EventEmitter.emit (node:domain:475:12) {
message: "Recovered Error: Could not call remote method 'decryptString'. Check that the method signature is correct. Underlying error: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.Underlying stack: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.\n" +
' at /snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:465:71\n' +
' at IpcMainImpl.<anonymous> (/snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:323:27)\n' +
' at IpcMainImpl.emit (node:events:390:28)\n' +
' at IpcMainImpl.emit (node:domain:475:12)\n' +
' at EventEmitter.<anonymous> (node:electron/js2c/browser_init:161:10935)\n' +
' at EventEmitter.emit (node:events:390:28)\n' +
' at EventEmitter.emit (node:domain:475:12)\n'
} { pluginIds: [] }
(node:40925) [DEP0066] DeprecationWarning: OutgoingMessage.prototype._headers is deprecated
(Use `mailspring --trace-deprecation ...` to show where the warning was created)
Raven: 429 - undefined
Error: Could not call remote method 'decryptString'. Check that the method signature is correct. Underlying error: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.Underlying stack: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.
at /snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:465:71
at IpcMainImpl.<anonymous> (/snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:323:27)
at IpcMainImpl.emit (node:events:390:28)
at IpcMainImpl.emit (node:domain:475:12)
at EventEmitter.<anonymous> (node:electron/js2c/browser_init:161:10935)
at EventEmitter.emit (node:events:390:28)
at EventEmitter.emit (node:domain:475:12)
at /snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:468:25
at IpcMainImpl.<anonymous> (/snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:323:27)
at IpcMainImpl.emit (node:events:390:28)
at IpcMainImpl.emit (node:domain:475:12)
at EventEmitter.<anonymous> (node:electron/js2c/browser_init:161:10935)
at EventEmitter.emit (node:events:390:28)
at EventEmitter.emit (node:domain:475:12) {
message: "Recovered Error: Could not call remote method 'decryptString'. Check that the method signature is correct. Underlying error: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.Underlying stack: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.\n" +
' at /snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:465:71\n' +
' at IpcMainImpl.<anonymous> (/snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:323:27)\n' +
' at IpcMainImpl.emit (node:events:390:28)\n' +
' at IpcMainImpl.emit (node:domain:475:12)\n' +
' at EventEmitter.<anonymous> (node:electron/js2c/browser_init:161:10935)\n' +
' at EventEmitter.emit (node:events:390:28)\n' +
' at EventEmitter.emit (node:domain:475:12)\n'
} { pluginIds: [] }
Raven: 429 - undefined
Hi, I also have the same problem (Mailspring 1.12.0 on Ubuntu 20.04.3) I can solve it following this procedure: https://foundry376.zendesk.com/hc/en-us/articles/115002012491
So in practice I remove the /.config/Mailspring from the snap directory and reconnect all the accounts.
However, when I close and reopen Mailspring the problem occurs again, which is quite annoying.
So yes, it seems that the password manager is activated.
I exit from mailspring and re-enter it but now it says that all the accounts are not synchronized (both with mailspring and mailspring --password-store="gnome-libsecret").
After this, I reverted back to 1.11 as suggested by @jerjako and now everything works fine.
PS: I just realized that the tray icon on top bar does not show up for version 1.12 while this problem is not present in the 1.11 version.
If this does not help, I will need to do some more debugging. Unfortunately, I won’t be able to achieve anything here before the weekend. So please keep tight until then. I will definitely let you know if I have more information/ideas on what to do.
I am running the 1.12 version on Zorin. I’m not an experienced linux user so trying to muddle my way through. I have tried to sudo snap connect… command, the password manager appears to be running but doesn’t work with the gnome-secret command. I’m not sure which package I installed, it was a long time ago. Nor do I know where to find the snap folder (if that’s how I installed it). I’d love help getting back access to my email accounts!
-sorry I see that you are a bit stuck with this, I’ll continue to monitor this thread
Same issues. I’m using Windows. I fear I’ve lost all the emails I had before, which I still need to track. Very disappointed in how hard it is to get help.
In difference to the previous behaviour, you won’t see any stored credentials in the keyring. The keyring is only used to encrypt the mail passwords before they are stored in the config.json file in the Mailspring settings directory.
I hope that I will be able to reproduce the issue by trying the upgrade path via snap on Zorin OS, so that I can then deliver a solution.
Hello, I love mailspring, it is a shame it is having these issues.
I just wanted to drop by and let you know it isn’t working for me either, having the same error as explained in this thread.
OS: Arch linux
DE: None, just DWM
Installed by Pacman
I installed gnome-keyring, since I already had libsecret, and launched the application using the commands suggested but no errors in the terminal appeared nor any changes in the way the application behaves.
Reverting back to 1.11 is working for me too.
I hope we can get to the bottom of this and continue using this great email client.
