Hi, Im also having issues.
Linux Mint, DE is Cinnamon.
I did a full reinstall of mailspring. Removing from snap and removing its folder in ~/snap
Also ran the connect command posted earlier in this thread. It all works as it should when launching for the first time, but after quitting it wont sync anymore
Heres the full log
Gtk-Message: 09:42:42.930: Failed to load module "xapp-gtk3-module"
Gtk-Message: 09:42:42.930: Not loading module "atk-bridge": The functionality is provided by GTK natively. Please try to not load it.
(mailspring:40925): Gtk-WARNING **: 09:42:42.965: Theme parsing error: gtk.css:1:21: Failed to import: Error opening file /home/xzilla/snap/mailspring/526/.config/gtk-3.0/colors.css: No such file or directory
Running database migrations
App load time: 189ms
{"error":null}
libva error: vaGetDriverNames() failed with unknown libva error
[40925:1116/094243.199677:ERROR:browser_main_loop.cc(267)] GLib-GObject: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
Error: Could not call remote method 'decryptString'. Check that the method signature is correct. Underlying error: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.Underlying stack: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.
at /snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:465:71
at IpcMainImpl.<anonymous> (/snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:323:27)
at IpcMainImpl.emit (node:events:390:28)
at IpcMainImpl.emit (node:domain:475:12)
at EventEmitter.<anonymous> (node:electron/js2c/browser_init:161:10935)
at EventEmitter.emit (node:events:390:28)
at EventEmitter.emit (node:domain:475:12)
at /snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:468:25
at IpcMainImpl.<anonymous> (/snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:323:27)
at IpcMainImpl.emit (node:events:390:28)
at IpcMainImpl.emit (node:domain:475:12)
at EventEmitter.<anonymous> (node:electron/js2c/browser_init:161:10935)
at EventEmitter.emit (node:events:390:28)
at EventEmitter.emit (node:domain:475:12) {
message: "Recovered Error: Could not call remote method 'decryptString'. Check that the method signature is correct. Underlying error: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.Underlying stack: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.\n" +
' at /snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:465:71\n' +
' at IpcMainImpl.<anonymous> (/snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:323:27)\n' +
' at IpcMainImpl.emit (node:events:390:28)\n' +
' at IpcMainImpl.emit (node:domain:475:12)\n' +
' at EventEmitter.<anonymous> (node:electron/js2c/browser_init:161:10935)\n' +
' at EventEmitter.emit (node:events:390:28)\n' +
' at EventEmitter.emit (node:domain:475:12)\n'
} { pluginIds: [] }
(node:40925) [DEP0066] DeprecationWarning: OutgoingMessage.prototype._headers is deprecated
(Use `mailspring --trace-deprecation ...` to show where the warning was created)
Raven: 429 - undefined
Error: Could not call remote method 'decryptString'. Check that the method signature is correct. Underlying error: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.Underlying stack: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.
at /snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:465:71
at IpcMainImpl.<anonymous> (/snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:323:27)
at IpcMainImpl.emit (node:events:390:28)
at IpcMainImpl.emit (node:domain:475:12)
at EventEmitter.<anonymous> (node:electron/js2c/browser_init:161:10935)
at EventEmitter.emit (node:events:390:28)
at EventEmitter.emit (node:domain:475:12)
at /snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:468:25
at IpcMainImpl.<anonymous> (/snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:323:27)
at IpcMainImpl.emit (node:events:390:28)
at IpcMainImpl.emit (node:domain:475:12)
at EventEmitter.<anonymous> (node:electron/js2c/browser_init:161:10935)
at EventEmitter.emit (node:events:390:28)
at EventEmitter.emit (node:domain:475:12) {
message: "Recovered Error: Could not call remote method 'decryptString'. Check that the method signature is correct. Underlying error: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.Underlying stack: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.\n" +
' at /snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:465:71\n' +
' at IpcMainImpl.<anonymous> (/snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:323:27)\n' +
' at IpcMainImpl.emit (node:events:390:28)\n' +
' at IpcMainImpl.emit (node:domain:475:12)\n' +
' at EventEmitter.<anonymous> (node:electron/js2c/browser_init:161:10935)\n' +
' at EventEmitter.emit (node:events:390:28)\n' +
' at EventEmitter.emit (node:domain:475:12)\n'
} { pluginIds: [] }
Raven: 429 - undefined
Hi, I also have the same problem (Mailspring 1.12.0 on Ubuntu 20.04.3) I can solve it following this procedure: https://foundry376.zendesk.com/hc/en-us/articles/115002012491
So in practice I remove the /.config/Mailspring from the snap directory and reconnect all the accounts.
However, when I close and reopen Mailspring the problem occurs again, which is quite annoying.
So yes, it seems that the password manager is activated.
I exit from mailspring and re-enter it but now it says that all the accounts are not synchronized (both with mailspring and mailspring --password-store="gnome-libsecret").
After this, I reverted back to 1.11 as suggested by @jerjako and now everything works fine.
PS: I just realized that the tray icon on top bar does not show up for version 1.12 while this problem is not present in the 1.11 version.
If this does not help, I will need to do some more debugging. Unfortunately, I won’t be able to achieve anything here before the weekend. So please keep tight until then. I will definitely let you know if I have more information/ideas on what to do.
I am running the 1.12 version on Zorin. I’m not an experienced linux user so trying to muddle my way through. I have tried to sudo snap connect… command, the password manager appears to be running but doesn’t work with the gnome-secret command. I’m not sure which package I installed, it was a long time ago. Nor do I know where to find the snap folder (if that’s how I installed it). I’d love help getting back access to my email accounts!
-sorry I see that you are a bit stuck with this, I’ll continue to monitor this thread
Same issues. I’m using Windows. I fear I’ve lost all the emails I had before, which I still need to track. Very disappointed in how hard it is to get help.
In difference to the previous behaviour, you won’t see any stored credentials in the keyring. The keyring is only used to encrypt the mail passwords before they are stored in the config.json file in the Mailspring settings directory.
I hope that I will be able to reproduce the issue by trying the upgrade path via snap on Zorin OS, so that I can then deliver a solution.
Hello, I love mailspring, it is a shame it is having these issues.
I just wanted to drop by and let you know it isn’t working for me either, having the same error as explained in this thread.
OS: Arch linux
DE: None, just DWM
Installed by Pacman
I installed gnome-keyring, since I already had libsecret, and launched the application using the commands suggested but no errors in the terminal appeared nor any changes in the way the application behaves.
Reverting back to 1.11 is working for me too.
I hope we can get to the bottom of this and continue using this great email client.
I do see password-manager-service enabled under snap connections mailspring, but running with --password-store="gnome-libsecret" does not fix the issue. When I run with that flag, I do get some errors it looks like
❯ mailspring --password-store="gnome-libsecret"
Gtk-Message: 07:59:03.433: Not loading module "atk-bridge": The functionality is provided by GTK natively. Please try to not load it.
Gtk-Message: 07:59:03.433: Failed to load module "appmenu-gtk-module"
(mailspring:530636): Gtk-WARNING **: 07:59:03.467: GTK+ module /snap/mailspring/526/gnome-platform/usr/lib/gtk-2.0/modules/libcanberra-gtk-module.so cannot be loaded.
GTK+ 2.x symbols detected. Using GTK+ 2.x and GTK+ 3 in the same process is not supported.
Gtk-Message: 07:59:03.467: Failed to load module "canberra-gtk-module"
(mailspring:530636): Gtk-WARNING **: 07:59:03.468: GTK+ module /snap/mailspring/526/gnome-platform/usr/lib/gtk-2.0/modules/libcanberra-gtk-module.so cannot be loaded.
GTK+ 2.x symbols detected. Using GTK+ 2.x and GTK+ 3 in the same process is not supported.
Gtk-Message: 07:59:03.468: Failed to load module "canberra-gtk-module"
Running database migrations
App load time: 151ms
{"error":null}
libva error: vaGetDriverNames() failed with unknown libva error
[530636:1117/075903.649599:ERROR:browser_main_loop.cc(267)] GLib-GObject: g_object_unref: assertion 'G_IS_OBJECT (object)' failed
Error: Could not call remote method 'decryptString'. Check that the method signature is correct. Underlying error: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.Underlying stack: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.
at /snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:465:71
at IpcMainImpl.<anonymous> (/snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:323:27)
at IpcMainImpl.emit (node:events:390:28)
at IpcMainImpl.emit (node:domain:475:12)
at EventEmitter.<anonymous> (node:electron/js2c/browser_init:161:10935)
at EventEmitter.emit (node:events:390:28)
at EventEmitter.emit (node:domain:475:12)
at /snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:468:25
at IpcMainImpl.<anonymous> (/snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:323:27)
at IpcMainImpl.emit (node:events:390:28)
at IpcMainImpl.emit (node:domain:475:12)
at EventEmitter.<anonymous> (node:electron/js2c/browser_init:161:10935)
at EventEmitter.emit (node:events:390:28)
at EventEmitter.emit (node:domain:475:12) {
message: "Recovered Error: Could not call remote method 'decryptString'. Check that the method signature is correct. Underlying error: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.Underlying stack: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.\n" +
' at /snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:465:71\n' +
' at IpcMainImpl.<anonymous> (/snap/mailspring/526/usr/share/mailspring/resources/app.asar/node_modules/@electron/remote/dist/src/main/server.js:323:27)\n' +
' at IpcMainImpl.emit (node:events:390:28)\n' +
' at IpcMainImpl.emit (node:domain:475:12)\n' +
' at EventEmitter.<anonymous> (node:electron/js2c/browser_init:161:10935)\n' +
' at EventEmitter.emit (node:events:390:28)\n' +
' at EventEmitter.emit (node:domain:475:12)\n'
} { pluginIds: [] }
(node:530636) [DEP0066] DeprecationWarning: OutgoingMessage.prototype._headers is deprecated
(Use `mailspring --trace-deprecation ...` to show where the warning was created)
Raven: 429 - undefined
❯ mailspring --version
1.12.0-390a301d
❯ uname -a
Linux pop-os 6.5.6-76060506-generic #202310061235~1697396945~22.04~9283e32 SMP PREEMPT_DYNAMIC Sun O x86_64 x86_64 x86_64 GNU/Linux
I’m also experiencing this, but I noticed something unfortunate with the provided snap workaround. When I do sudo snap refresh mailspring --revision=523 it works great, but then snap goes ahead and auto-updates the package again a few hours later. Does anyone have any recommendations about what I can do about this?
edit: I think I found the solution, I seem to be able to do this: sudo snap refresh --hold=forever mailspring which tells me General refreshes of "mailspring" held indefinitely so hopefully this will stop the auto-updates.
I managed to reproduce the error in a virtual machine running Pop OK. I still can’t get my head around why on a first start of Mailspring, the snap application can connect to the host keyring for encryption but not on further restarts. I will start debugging this issue and hope to come up with a solution that works quickly.
Did anyone of you try to completely uninstall Mailspring (deleting all its configuration), rebooting the machine and then installing Mailspring version 1.12 via snap freshly? I don’t understand why, but this seems to have resolved the issue for me on my test system.
This all still looks quite random to me, so any further information (especially if it works sometimes and othertimes not) are really helpful.
I also have no issues with the .deb version of Mailspring, so if you need a workaround while we are trying to resolve the issue in the snap, that might be something. You can try copying over your config.json file from the snap to your .deb installation to keep your account setup.
I had the same problem as other users with version 1.12.0. My OS is Ubuntu 22.04 and I installed the app with snap. So as you suggested, I removed the version with snap but installed the version with the .deb package and it’s working.
I have the feeling that there is some kind of strange race condition in the setup. I was repeatedly able to open mailspring correctly with some instances where I could not open it at all on Zorin OS which looks similar to the issues on Pop OS, getting the error
Error: Could not call remote method 'decryptString'. Check that the method signature is correct. Underlying error: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.Underlying stack: Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.
Hey folks, thanks for reporting this - I’ve been looking into the Electron internals and I’m hoping we can get this fixed very soon. One interesting note is that the error most folks are seeing in this thread:
Error: Could not call remote method 'decryptString'. Check that the method signature is correct.
I think that you’re correct @Phylu and this is some sort of race condition of electron-remote error, and may not be related to the key storage setup on Linux.
